Overview
The Knowledge Base gives the Asteria Engine reply agent workspace-specific facts. Upload the documents that should ground customer replies so the agent can answer from approved business information instead of relying on generic context.
Knowledge Base access depends on your plan.
Add Knowledge
- Open Knowledge Base from the Library navigation.
- Select a PDF, DOCX, Markdown, or plain-text file. Files can be up to 10 MB.
- Confirm the document title shown in the workspace.
- Add optional comma-separated tags such as
shipping,returns, orsizing. - Select Upload and wait for processing to finish.
Choose Good Source Material
Upload current, customer-safe material such as:
- product and service FAQs
- delivery, returns, and cancellation policies
- approved service descriptions
- opening hours and contact routes
- approved terminology for customer replies
Do not upload credentials, private staff notes, customer lists, unpublished commercial terms, or documents the reply agent should never quote.
Maintain the Library
Review documents whenever policies or products change. Replace outdated material rather than leaving contradictory versions active. Use clear titles and tags so another workspace owner can understand why each document exists.