Overview
The Website Widget brings the Asteria Engine reply experience onto your website. It and the Knowledge Base it answers from are included on the Professional plan and above. Conversation Nurture controls how the agent continues eligible conversations and moves useful enquiries toward a clear next step.
Configure the Website Widget
- Open Settings and select Website Widget. If you can't see it, turn on Show all tools at the bottom of the menu.
- Configure the public-facing identity and behaviour available to your workspace.
- Add the approved installation snippet to your website.
- Test the widget on desktop and mobile before making it visible to all visitors.
Add approved business information to the Knowledge Base before expecting the widget to answer detailed questions reliably.
Configure Conversation Nurture
Open Settings, then Conversation Nurture (with Show all tools turned on). Review which conversations are eligible, what information the agent may request, and when a person should take over.
Keep nurture prompts specific and restrained. Do not ask for sensitive information in ordinary social or website conversations. Ensure that email, optional phone collection, booking links, and owner notifications match your privacy notice and operating process.
Monitor the Workflow
Review live conversations in Inbox, check captured leads in Leads, and verify appointments in Bookings. Automation should make hand-off clearer, not hide conversations from the team.