Terms of Service & Legal Agreement

Overview

Asteria Engine ("we," "us," "our," or "Company") provides an autonomous social media marketing platform ("Service") that leverages artificial intelligence and machine learning to automate content creation, scheduling, and management across multiple social media channels. Our platform is designed for businesses, agencies, and marketing teams to streamline their social media operations.

Platform Features

• •AI-powered content generation and optimization
• •Multi-channel social media management and scheduling
• •Brand intelligence engine and analytics
• •Multi-tenant architecture for agencies and enterprises
• •Approval workflows and governance controls
• •Performance analytics and reporting

Service Model

Asteria Engine is offered as a Software-as-a-Service (SaaS) platform with subscription-based pricing. We provide the Service on an "as-is" basis, and we may modify, suspend, or discontinue features or functionality at any time with notice. We are based in the United Kingdom and comply with UK law, GDPR, and other applicable data protection regulations.

Account Creation & Eligibility

To use Asteria Engine, you must be at least 18 years old and have the legal authority to enter into this agreement. If you are using the Service on behalf of an organization or business, you represent and warrant that you have authority to bind that entity to these terms. You may not register for or use the Service if:

• •You are prohibited by law from using the Service
• •You are located in a country subject to UK government embargo
• •You are listed on any UK or international sanctions list
• •You have been previously banned from the Service

Account Credentials & Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized access to your account or any other breach of security. We are not responsible for losses resulting from unauthorized access to your account. You must use strong, unique passwords and enable multi-factor authentication when available. You are fully responsible for all activities that occur under your account.

Account Information

You agree to provide accurate, current, and complete information when creating your account and keep this information updated. You agree not to impersonate any person or entity, and you agree not to use accounts, login credentials, or authentication tokens that are not yours or that you do not have permission to use.

Multi-Tenant Accounts

For accounts using our multi-tenant architecture (typically agencies managing multiple client brands), the account holder is responsible for managing team member access, permissions, and data segregation. Each team member's access must be properly authorized, and the account holder must remove access immediately when employment or collaboration ends.

Content Ownership & Responsibility

You represent and warrant that all content, data, and materials you provide to Asteria Engine ("Your Content") are owned by you or you have obtained all necessary permissions and licenses. You are solely responsible for the accuracy, quality, and legality of Your Content. You grant Asteria Engine a worldwide, royalty-free license to use Your Content solely for the purpose of providing the Service.

Compliance with Laws & Platform Policies

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including:

• •UK Data Protection Act 2018 and GDPR (UK) 2018
• •Consumer Rights Act 2015
• •Privacy and Electronic Communications Regulations 2003
• •Advertising Standards Authority (ASA) Codes
• •Each social media platform's terms of service

Social Media Compliance

You are responsible for ensuring that all content generated through Asteria Engine complies with the terms of service of each social media platform where the content will be posted. This includes compliance with disclosure requirements for sponsored content, influencer partnerships, and paid promotions. Asteria Engine does not guarantee compliance with any platform's policies.

Review & Approval of AI-Generated Content

While Asteria Engine provides AI-generated content suggestions, you are entirely responsible for reviewing, editing, and approving all content before it is published. You acknowledge that AI-generated content may contain errors, inaccuracies, or unintended implications. You must verify factual accuracy, compliance with your brand guidelines, and adherence to all applicable laws before publishing.

Prohibited Activities

You must not attempt to gain unauthorized access to the Service or its related systems, reverse engineer or decompile the software, remove or alter any proprietary notices, or interfere with the normal operation of the Service through hacking, denial-of-service attacks, or similar malicious activities.

Prohibited Content

You must not use Asteria Engine to create, generate, store, or distribute content that:

• •Is illegal, fraudulent, deceptive, or misleading
• •Infringes intellectual property rights of others
• •Contains hate speech, harassment, or discriminatory language
• •Promotes violence, terrorism, or illegal activities
• •Contains explicit sexual content or child exploitation material
• •Violates privacy or personal data of others
• •Impersonates any person or entity
• •Spreads disinformation, misinformation, or false claims

Prohibited Business Practices

• •Spam, unsolicited bulk messages, or manipulation of engagement metrics
• •Bot networks, fake accounts, or artificial engagement farms
• •Unauthorized access to protected accounts or platforms
• •Scraping data without authorization or in violation of platform ToS
• •Competitive intelligence gathering through unauthorized means

Enforcement

We reserve the right to investigate and take appropriate action against any account we reasonably believe is in violation of these terms, including suspension or termination without refund. We may also report violations to relevant authorities and cooperate with law enforcement investigations.

Asteria Engine IP Rights

All intellectual property rights in the Asteria Engine platform, including software, technology, algorithms, trademarks, logos, and content, are owned by Asteria Engine or our licensors. You receive a limited, non-exclusive, non-transferable license to use the Service solely for your authorized purposes. You may not sublicense, resell, rent, or lend the Service to any third party without our explicit written consent.

Your Content License to Asteria Engine

By submitting Your Content to Asteria Engine, you grant us a worldwide, royalty-free, perpetual license to use, process, store, reproduce, and analyze Your Content solely for the purpose of:

• •Providing and improving the Service
• •Training and improving our AI models
• •Analytics and fraud prevention
• •Legal compliance and security purposes

Generated Content Ownership

Content generated by Asteria Engine's algorithms based on Your Content is provided to you under license. You may use generated content for your authorized purposes, but you must not claim exclusive ownership or use generated content in a manner that violates intellectual property rights. AI-generated content may be similar to content generated for other users; we do not guarantee uniqueness or originality.

User-Generated Content

Any feedback, suggestions, or ideas you provide about Asteria Engine may be used by us without compensation or obligation to you. We may use such feedback to improve our Service, and you waive any claim to confidentiality or compensation for such feedback.

Copyright Infringement

We respect intellectual property rights and expect the same from our users. If you believe that any content in Asteria Engine infringes your copyright, please contact us with appropriate documentation. We will investigate and take appropriate action, which may include removal of infringing content.

Subscription & Billing

Asteria Engine offers subscription plans with pricing, features, and usage limits specified at the time of purchase. Subscriptions renew automatically unless cancelled. You agree to pay all fees according to the pricing plan you select. Fees are exclusive of any applicable taxes, which will be added to your invoice. You are responsible for all taxes related to your subscription.

Payment Methods & Security

We accept major credit cards and other payment methods specified at checkout. You agree to provide accurate, current, and complete payment information. Your payment details are processed securely through PCI-DSS compliant third-party payment processors. We do not store full credit card details. You authorize us to charge your payment method for all fees incurred under your account.

Failed Payments & Suspension

If a payment fails, we will attempt to recharge your account after notifying you. If payment fails after a reasonable number of attempts, we may suspend or terminate your account access until payment is received. Late payments may incur additional fees as permitted by UK law. Interest on overdue amounts will be charged at 8% per annum plus the Bank of England base rate.

Usage Overages & Credits

Some subscription plans include usage limits or credits for AI generations, content creation, or other features. Usage exceeding your plan's limits may result in additional charges or suspension of service. Credit balances are non-transferable, non-refundable, and expire according to your plan terms. Unused credits do not roll over between billing periods unless expressly stated otherwise.

Refund Policy

All subscription fees are non-refundable once charged, except as required by law or our refund policy. Refunds for billing errors or duplicate charges must be requested within 30 days. Subscription cancellation terminates access to the Service but does not entitle you to a refund of prepaid fees. Early termination of long-term plans may include early termination fees as specified in your plan agreement.

Price Changes

We reserve the right to change our pricing at any time. Price increases will be communicated at least 30 days before taking effect. Your continued use of the Service after the 30-day notice period constitutes acceptance of the new pricing. If you do not agree to new pricing, you may cancel your subscription before the price increase takes effect.

Data Processing & GDPR Compliance

Asteria Engine processes personal data in compliance with the UK Data Protection Act 2018, UK GDPR 2018, and applicable international data protection laws. As a UK-based company, we ensure data protection at the core of our operations. We maintain appropriate technical and organizational safeguards to protect personal data from unauthorized access, alteration, or loss.

Data You Provide

You may provide various types of data to Asteria Engine, including:

• •Account registration information (name, email, company)
• •Content provided for creation, scheduling, or analysis
• •Social media account credentials and analytics data
• •Payment and billing information
• •Usage patterns and interaction data

Third-Party Data Sharing

We may share data with third-party service providers who assist in operating Asteria Engine, including payment processors, hosting providers, and analytics services. All third parties are bound by confidentiality agreements and GDPR obligations. We do not sell personal data to third parties. Third-party sharing is governed by our separate Privacy Policy.

Data Subject Rights

Under GDPR and UK data protection laws, you have rights including: access to your personal data, correction of inaccurate data, erasure in certain circumstances, restriction of processing, portability of data, and objection to certain processing. To exercise these rights, please contact us at the address provided in the Contact Information section.

Data Retention & Deletion

We retain personal data for as long as necessary to provide the Service and comply with legal obligations. Upon account deletion or subscription cancellation, we will delete personal data within 30 days, except where retention is required by law or for legitimate business purposes. You may request data deletion in accordance with our Privacy Policy.

Data Breaches & Notification

In the event of a data breach affecting personal data, we will notify affected individuals and relevant authorities within 72 hours as required by GDPR. Our security measures include encryption, firewalls, access controls, and regular security audits to protect against unauthorized access.

AI Training & Content Analysis

To improve our AI models and Service quality, we may analyze Your Content and usage patterns. This analysis is performed in an aggregated and anonymized manner where possible. You may opt out of certain AI training activities by contacting us, though this may limit Service functionality. Read our separate Privacy Policy for detailed information about AI model training.

Service Level Agreement

We commit to maintaining 99.9% uptime for the Asteria Engine Service, measured on a monthly basis, excluding scheduled maintenance and force majeure events. This means we target no more than approximately 44 minutes of unplanned downtime per month. This SLA applies only to paid subscribers with active subscriptions.

Exclusions from SLA

The SLA does not cover downtime caused by:

• •Scheduled maintenance and system updates (with 48-hour notice)
• •Force majeure events (natural disasters, war, pandemics, etc.)
• •Third-party service failures (internet providers, cloud providers)
• •DDoS attacks and security incidents
• •Issues caused by user configuration or third-party integrations

SLA Credits

If we fail to meet our SLA commitments, we will provide service credits to your account as your sole remedy. Eligibility for credits requires that you submit a claim within 30 days of the incident. Service credits are calculated as a percentage of monthly subscription fees based on downtime duration and do not constitute a refund but rather credit toward future subscriptions.

Scheduled Maintenance

We may perform planned maintenance to improve Service quality, security, and performance. Scheduled maintenance is typically performed on weekends or during low-traffic periods with at least 48 hours' notice. We will communicate maintenance windows via email and on our status page. Critical emergency maintenance may be performed with minimal notice to address security issues or critical outages.

Status Page & Notifications

We maintain a public status page at status.asteriaengine.com where you can monitor Service health. We notify subscribers of major incidents and scheduled maintenance via email and through our dashboard.

Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refund is provided for unused subscription time in the current billing period. You will retain access to the Service until the end of your billing period, after which your account will be downgraded to a free tier (if available) or access will be terminated.

Termination by Asteria Engine

We may terminate or suspend your account and access to the Service immediately and without notice if we reasonably believe you have:

• •Violated these Terms of Service or our Acceptable Use Policy
• •Engaged in illegal activity or fraud
• •Failed to pay fees after 30 days of notice
• •Pose a security threat to the Service or other users
• •Harass, abuse, or threaten our staff or other users
• •Use the Service for spamming, malware distribution, or similar purposes

Effects of Termination

Upon termination:

• •Your account access is immediately revoked
• •All social media connections are disconnected
• •Content in draft or scheduled states is deleted
• •No refund is provided (except as required by law)
• •We may retain data as required by law or for 30 days after termination

Account Deletion

You may request permanent deletion of your account by contacting our support team. We will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes. Deletion is permanent and irreversible. Published content that was generated through our Service remains your responsibility to remove from social media platforms.

Survival

Sections of these Terms that should survive termination (such as Limitation of Liability, Intellectual Property, and Governing Law) will continue to apply after termination or expiration of your account.

Disclaimer of Warranties

POSTPILOT AI IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY UK LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW, POSTPILOT AI'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Excluded Damages

We are not liable for:

• •Loss or corruption of Your Content or data
• •Accuracy or quality of AI-generated content
• •Performance of social media platforms or third-party services
• •Unauthorized access or modification of Your Content by third parties
• •Negative outcomes from published content, including brand damage or legal issues

Your Responsibility

You acknowledge that you are solely responsible for all content generated, published, or distributed through Asteria Engine. You must review and approve all content before publishing. You assume all risk associated with your use of the Service and any content you create or publish. Asteria Engine is a tool to assist with content creation and scheduling; we are not responsible for the content you choose to publish or its consequences.

Essential Terms

Some limitations of liability do not apply to gross negligence, willful misconduct, or fraud by Asteria Engine. These limitations also do not apply to claims that cannot be excluded under UK law, such as certain consumer protection claims or claims involving death or personal injury.

Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us to attempt informal resolution of any dispute. Please send a detailed written description of the dispute to legal@asteriaengine.com. We will attempt to resolve the matter within 30 days of receiving your notice. Most disputes are resolved through informal discussion and negotiation.

Governing Law & Jurisdiction

These Terms of Service are governed by the laws of England and Wales, without regard to its conflict of law principles. Both parties agree to the exclusive jurisdiction of the courts located in England and Wales. These Terms comply with UK law, including the Consumer Rights Act 2015, and all legal references are to UK legislation unless otherwise specified.

Consumer Rights

If you are a consumer under UK law, you have certain statutory rights that cannot be waived. These include rights under the Consumer Rights Act 2015, which protect you against unfair contract terms and guarantee the supply of services with reasonable care and skill. Nothing in these Terms limits your statutory consumer rights.

Mediation

For disputes not resolved through informal negotiation, either party may propose mediation. Mediation will be conducted by a neutral third party under rules agreed upon by both parties. Each party will bear its own costs, and the mediator's fees will be split equally. Mediation attempts should be completed before initiating litigation.

Litigation

If informal resolution and mediation fail, either party may pursue litigation in the courts of England and Wales. By agreeing to these Terms, you consent to the jurisdiction of these courts and waive any objection to venue. You may not pursue class action or representative proceedings against Asteria Engine; each dispute must be pursued individually.

Equitable Relief

You acknowledge that breach of these Terms may cause irreparable harm that cannot be compensated by damages alone. Asteria Engine may seek equitable relief, including injunctions and specific performance, without posting a bond.

Modifications

Asteria Engine may modify these Terms of Service at any time. Material changes will be communicated via email or notification on our website at least 30 days before taking effect. Your continued use of the Service after the modification period constitutes acceptance of the updated Terms. If you do not agree with modifications, you may cancel your subscription before the effective date.

Version History

We maintain a version history of our Terms of Service on our website. You can access previous versions to review changes. The current effective version is dated January 10, 2025. Any updates or amendments will be noted with the effective date of change.

Material Changes

We consider changes to be material if they:

• •Affect your rights or obligations
• •Change pricing, payment terms, or refund policies
• •Modify data processing or privacy practices
• •Affect the fundamental nature of the Service

Legal Notices

For any legal notices, disputes, or official communications regarding these Terms of Service, please contact:

Support & Account Issues

For account issues, billing questions, or general support:

Data Protection Officer

For GDPR and data protection inquiries:

Response Times

We aim to respond to all inquiries within 5 business days for support requests and 10 business days for legal matters. During holidays or periods of high volume, response times may be longer. We will keep you informed of the status of your inquiry.